Secure online shopping

• Secure online shopping with Aberglasney
• Security of your personal details
• Internet shopping is safe
• How does your browser protect you and your data?
  

Secure online shopping with Aberglasney

At Aberglasney, we take security very seriously and make shopping online as safe as shopping in our Gift Shop.

Your browser will go into secure mode as soon as you access the 'checkout' page i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.

No credit or debit card details are stored once your order has been processed.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

If you have any further concerns about security, please Contact Us or call us on 01558 668 998.

Security of your personal details

You may have seen in the press that some customers of banks and online businesses have been receiving fraudulent emails and/or pop-ups. These all have one thing in common: they request individuals to confirm their personal details, credit card details, or user name and password.

Aberglasney may send you emails from time to time but we would never send an email asking for your security information or direct you to a web page that asks for this information.

If you receive an email that appears to be from Aberglasney that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to contact us

Internet shopping is safe

Internet shopping is now at least as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits it can provide.

Here is the Interactive Media in Retail Group's official consumer Internet shopping advice:

1. All of your usual shopping rights apply online: see www.consumerdirect.gov.uk. (Aberglasney.org is not responsible for the content of external websites. This link will open a new window.)
2. Know who you're dealing with, get the seller's phone number and postal address.
3. Be aware of terms and conditions, check payment and delivery details.
4. Keep records of what you order.
5. EU law protects you against fraudulent use of your payment card in EU transactions. Credit cards give you extra protection.
6. Only give your payment card details over a secure connection and never by email. Never disclose your PIN to anyone, and NEVER send it over the Internet.
7. You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
8. Check your payment card statement carefully. You have at least 90 days to report a suspect transaction.
9. When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT. Be cautious, as it may be difficult to seek redress if problems arise.
10. If you have a problem, contact the seller. Then, if you need to, contact the payment card company, your local Trading Standards Office, or any 'trustmark' organisation the seller is registered with.

Click here to visit IMRG's website

(Aberglasney.org is not responsible for the content of external websites. This link will open a new window.)

How does your browser protect you and your data?

Most modern web browsers, such as Internet Explorer and Netscape, support 'secure mode' and standard security protocols.

Internet Explorer can warn you if the site you are about to send payment details to is secure or insecure. To make this happen, select OPTIONS on the VIEW menu and then click the SECURITY tab. Once all of the warning boxes have been ticked, Internet Explorer will automatically alert you each time you send your private details to another site.

If you use a Netscape browser, you should select SECURITY PREFERENCES from the OPTIONS menu and then click on the GENERAL tab. Tick all of the Security Alert boxes and again, you will be warned when you are sending details to secure and insecure sites.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 4 or older versions of IE5), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features. If you'd like to update your browser, please visit the Microsoft website (Aberglasney.org is not responsible for the content of external websites. This will open a new window).

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